The Quebec Superior Court has approved a class-action lawsuit against Ticketmaster, alleging the company imposed unfair service fees on ticket purchases. Justice Eleni Yiannakis confirmed that the plaintiffs have met the criteria for a full trial and could receive compensatory refunds if successful.
Montreal-based law firm Paquette Gadler initiated the class action, asserting that Ticketmaster’s service fees contravene Quebec’s Consumer Protection Act and the Quebec Civil Code. The lawsuit argues that Ticketmaster’s fees are not based on the actual service cost but rather fluctuate according to ticket prices, a practice deemed exploitative by the law firm.
The legal action, launched in August 2024 on behalf of plaintiff Felipe Morales, represents Quebec residents who have acquired tickets through Ticketmaster for North American events since July 2021. Ticketmaster, a global ticket seller for concerts, sports, and other entertainment, did not respond immediately to requests for comment following Monday’s court decision.