Canada’s aviation regulatory body has announced an investigation into the recent flight disruptions in Puerto Vallarta, Mexico. Canadian airlines abruptly stopped operations to the popular tourist destination following a surge of violence across Mexico after the death of a prominent cartel leader by government forces.
Although the airlines have since resumed services, some passengers are still stranded, despite the obligation of Canadian airlines to ensure prompt continuation of their journeys, especially in situations beyond their control. The Canadian Transportation Agency (CTA) stated it will examine these disruptions and whether the airlines fulfilled their responsibilities to customers in Mexico.
The CTA mentioned that their investigations could result in notices of violation and administrative monetary penalties. The duration of these investigations depends on their complexity and various factors.
As of Tuesday, over 61,000 Canadians in Mexico had registered with Global Affairs Canada, a significant increase from 18,000 on the day of the disturbances. The Air Passenger Protection Regulations mandate airlines to rebook passengers within 48 hours free of charge during delays caused by circumstances outside the airlines’ control. If rebooking is not feasible, major airlines like Flair must arrange for affected passengers to travel on any available flight, even from another airport.
Several Canadian travelers reported waiting for more than four days to depart Mexico following the events of last Sunday. Among them is Norma Jean Adzich from Smithers, B.C., who, along with a friend, experienced flight cancellations by WestJet. Adzich expressed concerns about the airline’s handling of their situation and questioned the care provided to stranded customers.
Another couple, Douglas Connors and Alexandru Sonoc, had their Flair Airlines flight canceled and were initially rebooked for a flight a week later. Frustrated with the situation, they eventually booked a flight home with Air Canada after failed attempts to rebook with Flair.
The CTA, responsible for regulating and resolving complaints related to airlines, has the authority to conduct an independent investigation into the issues arising from the Mexico disruptions. However, the agency is already facing a backlog of complaints, adding to its workload.
Overall, the CTA’s investigation into the flight disruptions in Puerto Vallarta aims to ensure accountability and compliance with regulations by Canadian airlines operating in Mexico.